Last updated: 11/11/2024

At EXTETECH INSTRUMENTS, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways, including B2B transactions related to our otoscope products.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information in order to provide and improve our services to you:

A. Personal Information

When you visit our website, request a product demo, make a purchase, or contact us, we may collect the following personal details:

  • Name of your business or organization
  • Full name of the contact person
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (for transaction processing)
  • Job title and professional information (for B2B purposes)
  • IP address and browser/device information

B. Usage Data

We may collect data on how you access and use our website, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on pages
  • Referring website and exit pages

2. How We Use Your Information

We use the information we collect in the following ways:

  • To provide you with requested products or services (e.g., otoscopes, product demos, etc.)
  • To manage and process transactions
  • To communicate with you about updates, promotions, or customer service inquiries
  • To improve the functionality and user experience of our website
  • To analyze and monitor website usage and user behavior for optimization purposes
  • To comply with legal obligations

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal data. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our business, process payments, or deliver services (e.g., payment processors, website hosting, or shipping providers).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, such as a subpoena, court order, or government request.

4. Data Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of electronic transmission or storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to analyze website traffic. Cookies help us remember your preferences and improve the website’s functionality. You can control the use of cookies through your browser settings, but please note that disabling cookies may impact your user experience.

6. Your Data Rights

As a business customer, you have certain rights regarding your data:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal data, subject to applicable legal or contractual obligations.
  • Opt-out of Marketing Communications: You may opt-out of receiving marketing emails or promotional messages at any time by following the unsubscribe instructions in the email or contacting us directly.
  • Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

7. Retention of Data

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Transfers

If your data is transferred outside your country of residence (for example, to the United States or another jurisdiction where we or our service providers operate), we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites, including those of service providers, business partners, or other external entities. Please note that we do not control these third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.

10. Children’s Privacy

Our website and services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Your Company Name]
[Your Address]
[City, State, ZIP]
Email: [Your Email Address]
Phone: [Your Phone Number]